This page offers FAQs and troubleshooting tips for informational use only, helping customers find quick answers and basic guidance for common questions and issues.
Grand Canyon Gas Logs can be either decorative or heaters: vented decorative models are explicitly labeled “vented decorative gas appliance: not a source of heat” and are not intended to be used as a heat source, while vent-free (unvented) models are certified as room heaters and provide supplemental heat when installed and used as vent-free appliances; always check the rating label and manual for your specific model to see which type you have.
Grand Canyon offers multiple log series for both vented and vent-free fireplaces. These include popular sets such as Arizona Weathered Oak, Arizona Weathered Oak Charred, Western Driftwood, Arizona Juniper, Jumbo, Blue Pine Split, Quaking Aspen, Kiva, and several vent-free log styles.
Vented log sets are available from 18 inches up to 120 inches, depending on the series. Product pages and catalogs list exact size options for each log style.
Logs are individually cast using a combination of ceramic fiber, high-temperature concrete, and stainless steel fiber mesh, then hand-painted for realistic color and texture.
No. Logs are sold as complete sets. In some warranty situations, Grand Canyon may approve replacement of an individual log through the dealer who sold the product.
You can configure them as you like, but Grand Canyon advises no higher than about 12 inches and no deeper than about 18 inches to maintain safe, stable coverage.
Use a soft-bristle brush, a vacuum with a soft attachment, or a fireplace/chimney soot removal product approved for this use. Do not use water or harsh cleaners.
Yes. Many log sets can be used in outdoor fireplaces or fire pits when installed on an appropriate outdoor-rated burner; however, outdoor installation changes the applicable warranty period.
Logs carry a lifetime warranty against manufacturer defects or breakage when installed indoors. When installed outdoors in a fireplace or fire pit, they carry a five-year warranty. Normal color fading from use is not covered.
Grand Canyon’s outdoor line includes fire pit burners, fire bowls, 18-inch tall fire tables, and 24-inch tall fire tables, in various shapes and finishes.
No. A propane cylinder must not be placed under a fire bowl or under an 18-inch fire table. Only certain 24-inch tall fire tables are designed to conceal a tank beneath the burner.
No. Outdoor fire features must never be used in enclosed spaces (tents, campers, vehicles, enclosed patios, or indoors) due to the risk of carbon monoxide buildup
Yes. For vented systems, the chimney damper must be fully open during operation, and the supplied damper clamp must be installed to keep a permanent minimum opening.
Outdoor burners are built from 100% stainless steel and rated for exterior exposure. Indoor burners use stainless steel with high-temperature paint appropriate for indoor fireplaces.
No. For safety and to maintain certifications, only Grand Canyon–approved parts and accessories should be used. Third-party controls or components can void listings, building-code approvals, and warranties and may create safety hazards.
Burners carry a lifetime warranty against manufacturing defects when installed indoors by a professional. When installed outdoors, burners typically carry a one-year warranty.
The Bedrock Burner is a trough-style gas system designed for masonry and contemporary fireplaces. It uses a remote-controlled system with flame modulation and is available in linear, traditional, and ventless versions.
The Bedrock Burner can be paired with seven reflective glass colors: Terra Copper, Vesper Black, Apollo Bronze, Krystallo Diamond, Adriatic Topaz, Poseidon Blue, and Amber Diamond.
Bedrock burners carry a lifetime warranty on metal components and a two-year warranty on electronic components, subject to proper installation and use.
The Lava Burning Series uses individually orificed and ported logs so gas flows directly through the log, creating the effect of the wood itself burning. GlowFire™ technology produces a fuller flame while ceramic refractory logs radiate more heat than traditional concrete logs.
Installation must be performed by a qualified service person or licensed gas technician. Improper installation may result in fire, explosion, or injury.
Yes. Grand Canyon offers vent-free systems such as the Bedrock II Vent-Free Burner, approved for both natural gas and propane, with manual and remote controls.
Yes. Manual-control vent-free heaters may also be operated as vented products if the chimney damper is permanently open and a damper clamp is installed.
Most burner kits include glowing embers, lava rock, and sometimes vermiculite, but exact contents vary by model. Check the specific product listing or manual for what’s included.
Twig sets add a second decorative layer and can be used to visually fill out the log arrangement or to disguise components to the sides of the burner, while still keeping ports and controls clear.
Grand Canyon offers seven reflective glass colors—Terra Copper, Vesper Black, Apollo Bronze, Krystallo Diamond, Adriatic Topaz, Poseidon Blue, and Amber Diamond—used with approved burners such as Bedrock and other glass media systems.
The amount of glass or media depends on burner size and desired coverage. Grand Canyon provides an online glass/media calculator to determine how many pounds you’ll need.
Yes. LP conversion kits are available for most burners. Each requires drilling or replacing the brass air mixer orifice to match the specified BTU rating from the official chart.
For LP conversions using the Grand Canyon LP conversion chart, fireplaces located above 4,500 ft elevation require a smaller orifice, and Grand Canyon directs you to call them to determine the correct size.
All burners and vent systems should be inspected at least annually by a qualified service person. More frequent cleaning may be required in dusty or lint-heavy environments.
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